How to become a good Retail Store Manager

 Roles and Responsibilities

The most important end-results for which an incumbent would be held responsible at the end of the year.

Setting the floor

• Plannogram Communication – To ensure availability of updated and approved Plannogram
• Floor presentation compliance
• Ensuring merchandise is stacked properly for customers at all times
• Communicating, maintaining and replenishing the VM Plan.
• Interface with house keeping and maintenance

Manpower Planning

• Making schedule and allocating manpower. (Using customer assistance requirement and CE pattern as bases)
• Ensuring manpower availability on the floor and cash tills at all times
• Leave plan creation and sanctioned
• Comp. Off control. No comp off to be taken after 15 days
• Scheduling breaks
• Compliance Manpower movement is checked twice a day

  Inventory Management

  • Track top five styles in every sub department
  • Methods of exposing the top 5 styles
  • Records results
  • PICS

  Setting and achieving the sales objectives

  • Focus on maximization of Private brands sales.
  • Converting value into Unit targets
  • Developing sales plan to achieve the targets
  • Communicating the plan and targets
  • Monitoring of the targets
  • Feedback to Merchandisers
  • Ensuring picking accuracy and timeline for online orders

    Increasing Loyalty Base

    • Maximizing the first citizen enrollments
    • Push maximum number of app downloads in the store.

    Customer Care

    • Customer assistance management
    • Seeking feedback actively
    • Active interface with the customers and detailed feedbacks to be taken for ares of improvement.
    • Omni Chanel – Smooth exchanges/returns for a hassle free after sale experience.

    Product Knowledge

    • To ensure all CCAs are trained in basic product knowledge and fashin guide test. Reviews continuously.
    • New product information communication to all CCAs
    • Training team members on mobile app usage and features (FAB).

    Team Management

    • Motivating CCA
    • Focus the team to achieve targets
    • Identifying developmental needsCompetition SurveyCheck new trends and benchmark competition vis–vis SS.
      
      
      

      Shrinkage control

      Identify most pilfered categories and set up systems to reduce the pilferage

      Role Retail Sales Industry Type Retail Functional Area Sales & Business Development Employment Type Full Time, Permanent Role Category Retail & B 2 C Sales Education UG :Any Graduate

      PG :Any Postgraduate

      Training the teamZeevikajob